Turn-Around Time

Remote Repair: Some issues can be resolved remotely, through Team-viewer, or Log-me-in rescue. These types of repair typically take less than 1 hour.

On-site Repair: These repairs are reserved for businesses or environments where removal of the device is difficult or impossible. The repair will be done at the customer's location, and could take anywhere from 15 minutes to several hours depending on the issue.

24-Hour Repair: Your device is repaired and returned within 24 hours. Most customers fall under this type of repair.

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